Contact
Engineers answer the technical questions
Sales enquiries are routed to a solutions engineer who has integrated the platform, not to a queue. Existing merchants should use the support address or the console, which reaches the on-call rota directly.
- < 1 day
- Sales response target
- 15 min
- Production issue response
- 24/7
- On-call coverage
Offices
Three places to find us
Leeds
Northgate Payments Ltd8 Wellington QuayLeeds LS1 4AP
- Telephone
- +44 113 496 0182
- Hours
- Monday to Friday, 08:00 to 18:30 GMT
London
Fourth Floor, Carden House19 Britton StreetLondon EC1M 5UA
- Telephone
- +44 20 7946 0311
- Hours
- Monday to Friday, 08:30 to 18:30 GMT
Amsterdam
Northgate Payments Europe B.V.Keizersgracht 2401016 EZ Amsterdam
- Telephone
- +31 20 808 0164
- Hours
- Monday to Friday, 09:00 to 18:00 CET
Talk to us
Speak with a solutions engineer
Describe your volume, your mix and what you are running today, and you will get a written answer within one working day from an engineer rather than a form response. Do not include card, account or customer data in this message.
- Sales
- sales@northgatepay.example
- Technical support
- support@northgatepay.example
- Telephone
- +44 113 496 0182
- Registered office
- Northgate Payments Ltd, 8 Wellington Quay, Leeds LS1 4AP
Compliance
Assessed, certified, and happy to show the paperwork
Every credential below is current and every report is available to a prospective merchant under NDA.
- PCI DSS 4.0, Level 1
- Assessed annually by a Qualified Security Assessor. Attestation available on request.
- FCA authorised payment institution
- Reference 794412. Merchant funds safeguarded in segregated accounts under the PSRs.
- PSD2 strong customer authentication
- 3-D Secure 2.2 with exemption handling applied per transaction, not per account.
- ISO/IEC 27001:2022
- Certified information security management, scope covering the whole platform.
- SOC 2 Type II
- Twelve-month observation window, report issued each March under NDA.